MG
Maricha G
1 reviews | Active since Oct 2018
02 May 2019, 20:50
FNB Debit Card Dispute and ***** Departments
FNB has terible service at the Debit Card dispute and *****! I reported ***** on my card on the 14th of April and they reversed the transaction, it again went off my account on the 16th, i phoned again and to date it has still not been sorted out. I have phoned more than 7 times for at least 30 - 45 min at a time and still they have not resolved this. I have been with them for over 8 years and it is honestly pathetic. Is this how you treat your loyal customers?
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FNB (First National Bank)'s replyOfficial
03 May 2019, 11:04Good day Maricha,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 May 2019, 11:04
Official
Good day Maricha,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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