Fnb Debit And Cheque cards disputes

I hereby lay a complaint of money gone from my account of R1089 amount , then i came to fnb branch to tell them about it. I was then advised to call and report it,after the call i was given of cancellation of card reference number of Rm***.After that process i was told to wait for five days for respond,which i never got.I went again for the second time I was advised to complete a dispute form with I was going to be given feedback in 5 business days Ref:*** still nothing , Today Im at the bank again been on hold for an hour and 30 mins no assistance, Im no longer putting money on this account there's no safety and the telephone service is pathetic.