BU
Brittany U

1 reviews | Active since Mar 2019

07 Oct 2019, 13:28

FNB deals with anything besides a refund

FNB

Please get in contact with me- it has been 2 weeks now since I lodged my primary complaint with you on hello peter with regards to my account being updated and over R200 in fees being taken off due to the upgrade I never consented

I asked you to call me back after 4pm last Thursday as I was in clinics for work Nobody returned the call and instead proceeded to call me the next day at 9am when I was again in clinics and I asked them to call at a time better suited and nobody BOTHERED again

I am sitting here waiting for my refund, you have cancelled the card I didn’t order but failed to give me my money back.. Why must I beg for my money back when the problem was your system upgrading my gold account- seriously

0
Replies (2)
BU
Brittany U's update07 Oct 2019, 13:31
Reviewer Update
***NF

I refuse to call your front desk as I previously stated - it costs me ALOT OF MONEY to get past the first automated response and then get transferred to other desks who transfer me again ..
Please just REFUND my money from the card “account fee” I never asked for nor signed for nor received ..
Seriously this is ridiculous- 2 weeks later now
FNB (First National Bank)
FNB (First National Bank)'s reply07 Oct 2019, 14:14
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

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