FNB deactivating my Secure Online and Card ***** division sleeps

Item: FNB (First National Bank)
Rating: 1
Author: ren.vanh ren.vanh

FNB decided to deactivate my secure online due to the fact that I log into my online banking using more than one computer. However FNB never sent me any notification of this change. Called their card division which told me that the ***** division will have to activate it, transfer me and the ***** department is apparently experiencing high call volumes at 6 am.

Now I called up all my airtime, thanks FNB you are the worst bank and you can now expect to lose a client, I rather deal with Nedbank.

Helpful (0)

Replies (3)

ren.vanh ren.vanh's updateReviewer Update

22 Sept 2017, 06:24

Been on hold for 20 minutes on the ***** line at 06:23... Now you know FNB, the ***** division is sleeping behind their desks.

ren.vanh ren.vanh's update22 Sept 2017, 06:24

Reviewer Update

Been on hold for 20 minutes on the ***** line at 06:23... Now you know FNB, the ***** division is sleeping behind their desks.

ren.vanh ren.vanh's updateReviewer Update

22 Sept 2017, 07:00

FNB ***** line still not answering, been holding for an hour now. This is FNB folks... The ***** Line has been experiencing high call volumes since 6am! a Whole hour! This is impossible... Keeping a client on Hold for a whole hour...

ren.vanh ren.vanh's update22 Sept 2017, 07:00

Reviewer Update

FNB (First National Bank)'s replyOfficial

22 Sept 2017, 10:12

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply22 Sept 2017, 10:12

Official