FNB ? ****************

Item: FNB (First National Bank)
Rating: 1
Author: Neena T

FNB IS RIPPING PEOPLE OFF!!!!

I recently switched from Standard Bank to FNB, due to the fact that I was under the INCORRECT impression that they are a superior bank, with better fees and Customer Service!

I Had the Gold Cheque account, thereafter a Consultant contacted me to advise that I qualify for a Premium Account. Ever Since then, I have been having #ITEM NOT PAID NO Deducted from my Account, where after they informed me that it is due to "a Service fee of R125.00 is charged for each payment honored where there is not enough money in the Transactional Account". Which is Absolute *******! Nowhere did they grant me OVERDRAFT facilities, AND NOWHERE did I sign for any of these kind of fees raised against my Account. ALSO!!!!!!! when there is not enough money in the Account, the Transaction Declines.

I am not at all Satisfied with the Service & Service fees raised. And would Highly NOT recommend FNB to ANY person in our recent state of Economy!!!!!!!!!!!!!!!!

Helpful (0)

Replies (4)

Neena T's updateReviewer Update

26 Feb 2020, 14:45

to ADD!!!!! IN LESS THAN A MONTH, FNB HAS DEDUCTED R3500.00 FOR SUCH CHARGES! THIS CAN NOT BE LAWFULL

Neena T's update26 Feb 2020, 14:45

Reviewer Update

to ADD!!!!! IN LESS THAN A MONTH, FNB HAS DEDUCTED R3500.00 FOR SUCH CHARGES! THIS CAN NOT BE LAWFULL

FNB (First National Bank)'s replyOfficial

26 Feb 2020, 15:20

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply26 Feb 2020, 15:20

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Neena T's updateReviewer Update

26 Feb 2020, 15:33

will this be resolving the issue at hand????
Will R3500 be refunded into my account?

If not, I would like all the documentation where I have signed for such charges against my account???

Neena T's update26 Feb 2020, 15:33

Reviewer Update

will this be resolving the issue at hand????
Will R3500 be refunded into my account?

If not, I would like all the documentation where I have signed for such charges against my account???

Neena T's updateReviewer Update

28 Feb 2020, 12:23

ALSO, my account was put into R0.00 after these deductions took place.
NOW I see that more Toll Transactions ( made probably weeks prior to the explanation RE Toll Fees ) WILL I BE LIABLE FOR THESE CHARGES AGAIN DUE TO FNB'S LACK OF EXPLANATION & THEM PUTTING MY ACCOUNT TO 0 & THEM TAKING LONGER TO REFUND???

Neena T's update28 Feb 2020, 12:23

Reviewer Update