Fnb Dawn grade my account

Day light *******.

I have been with FNB for years and was ok with their service.

My acc is sitting on a Minus R1900 because of a service called Honouring Fee by FNB on my acc

I even called n told them I do not know of such services and never requested it.

I even dawn graded my plan because this is ridiculous. But till today my plan is not dawn graded to gold acc.

I don’t mind paying for failed debit order not for apple to debit R16 from my account then FNB honours the transaction at R125 each .

Please reverse this and cancel these services.