FNB dawdles for DAYS over a home loan - other banks were much faster.

I have been a client of FNB for the past 25 years and have been a Private Wealth client for at least 10 of those, paying a premium for supposed "premier" banking.

Now that I am in the process of buying a house, I app**** for a home loan with FNB as well as with three other banks. FNB delayed and messed around with my application for almost two weeks, giving me some nonsense story of how they were unable to verify my employment status (even though Standard Bank and Nedbank had no problem doing so) and that they had a "mandatory verification process" which was taking a long time.

Nedbank completed the check and offered the full loan at a highly competitive interest rate within three working days. FNB has STILL not completed its "mandatory verification process." Since I had only 5 days to accept the Nedbank offer, I have done so, because FNB clearly does not value me as a customer and is not at all interested in helping me in my time of need.

What a way to treat your loyal clients, FNB! You are a disgrace to the banking industry.