bJ
briget J

1 reviews | Active since May 2016

12 Dec 2016, 13:02

Fnb data ****

<p>I bought the fnb phone on the basis that there data is the cheapest out of all the they sold it to me with the understanding that I would pay R65 for 1gig and R95 for 2gig. There was never any information provided that this was a promotional offer, a couple of weeks ago when logging onto my app I was shocked to discover the data bundles have increased and this without any warning. FNB sold there Sim cards and phones with false information, getting people to contract with them and then robbing us blind after 3month. I logged a complaint on there website and they gave me a reply about the promotion being over, I want the information that shows they advertised this as a promotion. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2016, 10:29
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)