FNB Damaging interest Charged on Loan

I am writing to express my extreme dissatisfaction with the level of service I have received regarding my home loan account. My patience has reached its limit, and I demand immediate attention to this matter.

On [02nd October 2024], I inquired about the R720 monthly interest charged on my R80,000 home loan. To date, I have received no substantial response, only automated emails promising future contact. This lack of communication is entirely unacceptable for a financial institution of your standing.

My attempts to resolve this issue have been met with:

1. Repeated failures to provide the requested information 2. Non-functional telephone customer care systems 3. Multiple transfers between departments, with no resolution 4. Customer care consultants who are unable or unwilling to address my concerns

This treatment is not only frustrating but also raises serious concerns about your institution's commitment to customer service and transparency.

I require the following actions to be taken immediately:

1. A detailed explanation of the R720 monthly interest charge on my R80,000 home loan 2. The name and direct contact information of a senior representative who will be personally handling this matter 3. Assurance that steps will be taken to improve your customer service processes