LE
Lan-Mari Engelbrecht
1 reviews | Active since Sept 2019
02 Sept 2019, 13:57
FNB!!!!!!!!!!!
I tried calling FNB after they deducted a huge amount off my account. After submitting my ID number for the 10th time (promise I'm not over exaggerating) and wasting R 50 - R 100 of airtime I gave up. I don't know what to do anymore. This is totally unacceptable. After some finally picked up, they transferred me again and I had to insert my ID number again. This is when I lost it.
I just want my money back. !!!!! Is it so hard to just answer the phone FNB? I am definitely moving to Capitec because I hear that the service there is 10 times better than what we recieve at FNB.
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FNB (First National Bank)'s replyOfficial
02 Sept 2019, 14:39Good day Lan-Mari Engelbrecht,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply02 Sept 2019, 14:39
Official
Good day Lan-Mari Engelbrecht,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard, Hello Peter Complaints Team
***