FNB

Had a horrible experience with FNB festival Mall branch. Was in th process of depositing money on the 7th of April when electricity went, and it turns out they have no back up for this. Due to this I did not complete the deposit and l was asked to fill out a document so my money could be given back to me in 48 hours. It's been 21 days and nothing has been done. I went to enquire and they told me they are checking CCTVs to see if l deposited the money, then they said the CCTVs are dark and can't see anything. This really seems like lobbery to me, l disappointed