FNB

On the 1st of June 2021, I have made an online purchase with a well know merchant online and after a day they confirmed that they are out of stock and they reversed the payment into my acc.

They confirmed this should take about 3 days. After 3 days i i called the merchant again and they confirmed that it was reversed successfully and i need to contact my bank "FNB" to clear the amount so it can reflect back in to my bank acc.

On the 8th, i contacted FNB and they said i have to fill-out a debit order form...that response is dump because this was an online purchase not a debit order ????Nevertheless i filled the form and send back to them on the 9th of june and i waited for about 3 days-no communication or anything from them...

I called FNB on the 14th and the Consultant told me that, there are no notes of progress on their system and i must re-send the mail I did that and on the 15th of June- i called again and she said the status on the system:"pending investigation"and she will send an escalation email.

Today, the 17th of June - i called FNB and the Consultant told me that i must wait until the 21st of June for feedback as their process takes about 5-7 days. I am so annoyed with FNB because they are supposed to clear my money -simple. I am not asking for a loan, this is my money.

No comunication, no money, nothing....?

I am moving, looking for another bank. Any suggestions?