**** FNB

I am very upset with FNB, specially the personal loan department. First of all they paid out a loan without my approval. I was on the phone with a "Kurwin" at the call center for almost an hour to fix this. While i was on the phone with this Kurwin he told me to transfer the loan amount back, he is going to send an email to the correct department to cancel the initiation fee. All of a sudden FNB decided to take the loan amount which i already transferred back out of my account and now i am sitting with a negative balance. When i phoned the call center again, i was told by Kendile that Kurwin is out already and then she just hung up on me. How the **** can you just take money from someone's account even though they paid to amount back which was paid into my account incorrectly in the first place!!!!!!! i want my money back that FNB just took from me