MW
Michael W
1 reviews | Active since Jul 2021
29 Aug 2025, 09:38
FNB CUTOMER CARE IS USELESS
The service received by FNB customer service department is pathetic. All you get is an automated repsonse and no feedback, followup or resolution. If I ran my business the FNB runs their's, I would be out of business. It's no wonder everyone is rushiing off to Capitec.
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Replies (3)MW
Michael W's updateReviewer Update
29 Aug 2025, 10:04They claim to have responded to me privately, but they have not. So not only are they useless, but they lie on this platform as well.
MW
Michael W's update29 Aug 2025, 10:04
Reviewer Update
They claim to have responded to me privately, but they have not. So not only are they useless, but they lie on this platform as well.
MW
Michael W's updateReviewer Update
29 Aug 2025, 18:05Still no resolution to my problem. I will update daily to prove how useless this lot are.
MW
Michael W's update29 Aug 2025, 18:05
Reviewer Update
Still no resolution to my problem. I will update daily to prove how useless this lot are.
MW
Michael W's updateReviewer Update
04 Sept 2025, 12:45Its now the 4th of September and no progress made as yet. I have received numerous phone calls from different departments, all very apologetic but all too incompetant to resolve the problem. The latest was an attempt from the "Business account manger" and her crack team from the Eldoraigne branch of FNB. They decided that the way to solve the problem was to come and meet with me. They set up an appointment for 11am this morning - they called at 9am to confirm the address and the time and then never showed up. Its now 12.45 they are still not here. I have relodged the complaints. Doubt it will do any good.
MW
Michael W's update04 Sept 2025, 12:45
Reviewer Update
Its now the 4th of September and no progress made as yet. I have received numerous phone calls from different departments, all very apologetic but all too incompetant to resolve the problem. The latest was an attempt from the "Business account manger" and her crack team from the Eldoraigne branch of FNB. They decided that the way to solve the problem was to come and meet with me. They set up an appointment for 11am this morning - they called at 9am to confirm the address and the time and then never showed up. Its now 12.45 they are still not here. I have relodged the complaints. Doubt it will do any good.