rR
ravi R

1 reviews | Active since Dec 2013

10 Aug 2017, 16:37

FNB customers you not getting your ebucks this month

<p>Wheres your ebucks this month ? Oh didnt you know - FNB is having a problem with their systems? .... </p> <p>not like they care to inform their " beloved clients " of payment delays. One thing after another with FNB, is it even worth it still keeping my transactional account with FNB? </p> <p> </p> <p>Private banker - LOL, hes never available when you call, when he goes on leave you are also not informed, some other consultant can help you. Guess its not like having such a private banker after all, more like a public banker :D spending over R800 -R1000 on bank fees a month - One could buy groceries for a month for this kind of a service that supposed to be a product above the rest, but not quite. </p> <p> </p> <p>R100 incidental credit fee for vendors who have speedpoints offline and submit authorisations late, at the expense of the account holder.... wow. toll gates submitted a week later for payment resulting in hundreds of incidential credit fees... </p> <p> </p> <p>Discovery credit card application - picking up a wesbank account closed over 8 years ago , not only not in line with the credit act to keep records over 2 years . seriously? account closed and settled 8 ago, why should it affect my credit rating internally when it doesnt affect my ITC score which is quite high... </p> <p> </p> <p>Think I had about enough now. time to move </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2017, 16:52
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)