FNB Customer support is non-existent - it's like UBER support. NO HELP!

28 November 1 . Tried to draw R3000 from my FNB account at the Shoprite Wynberg Tillpoint.\ 2. Transaction declined on till point but I received notification from FNB that it went through. 3. Shoprite said it is an FNB issue and they did not give me any cash. 4. I contact FNB and tell them to reverse the transaction. 5. FNB consultant acknowledges that FNB was at fault. I ask to speak to manager. 6. FNB Consultant hangs up on me. 7. I phone 2nd FNB Consultant around 9am- I get reference for this. Rd***. 8. This consultant was helpful and forwarded my issue to her manager Ms. C Lawrence. 9. The manager did not call me - even though I requested contact before 10am. 10. I was told the money would reverse today. 11. The money has not reversed. 12. I've received no apology, no formal letter, nothing about the missing money in my account. Absolutely no acknolwedgement nor support from FNB.

DISGUSTED.