FNB Customer service with no emotion
Tried to withdraw money from your ATM yesterday. Received my card back, but no cash and no slip. Went in to fill in dispute form. Was notified monies are only checked on Thursday... I am without cash asb will now have to cut visit short. Ons banking app it states PENDING ... surely you can see there is a mistake on your side and assist me ?
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Replies (2)
FNB (First National Bank)'s replyOfficial
22 Jul 2019, 12:02Good day Ronel Myburgh,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 Jul 2019, 12:02
Official
Good day Ronel Myburgh,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
's updateReviewer Update
23 Jul 2019, 16:20Oh so now it is my fault and responsibility because I did not get my cash!!!! It’s my loss!!!!
Someone messed with the machine in order for me to not receive my money!!!
This is unacceptable an I am not happy with response bank gave me!
Someone messed with the machine in order for me to not receive my money!!!
This is unacceptable an I am not happy with response bank gave me!
's update23 Jul 2019, 16:20
Reviewer Update
Oh so now it is my fault and responsibility because I did not get my cash!!!! It’s my loss!!!!
Someone messed with the machine in order for me to not receive my money!!!
This is unacceptable an I am not happy with response bank gave me!
Someone messed with the machine in order for me to not receive my money!!!
This is unacceptable an I am not happy with response bank gave me!