FNB Customer service winner? NOT!! Nav>>Car specifically!!

If I could give ZERO stars for customer service, I would.

I renewed my vehicle license through FNB's nav>Car online system in the middle of November 2023, and everything went smoothly - initially. I paid the license cost as well as a SERVICE FEE and very clearly selected my physical address on a map for them to deliver my license to. It took all of 3 days to deliver my license, which is fantastic, BUT, it was delivered to completely the INCORRECT address. The courier had phoned me to ask if he could leave the license with the guard at our complex, to which I said yes, because I was only 30min away and would pick it up from our guard. Needless to say, there was no license. I immediately logged a follow up query and was told I had to wait 14 business days before FNB would help me. I explained that I shouldn't have to wait this amount of time since technically, the process had been completed & had been CLOSED already. NO RESPONSE. I then decided to log a complaint, which was just as USELESS. After 2 weeks of little to no response from anyone at FNB, absolutely no one at FNB could track my license or where it had been delivered to, the only thing they could tell me is who signed for it. I was given the number of 2x different couriers so that I could follow up with them directly, which was IMPOSSIBLE as no waybill number was provided, so couriers couldn't assist me either.

Anyways, 3weeks after paying for and not having received my license and getting NO CUSTOMER SERVICE OR RESPONSE from FNB, I decided to climb into my car and drive complex to complex within a 5km radius from my actual complex asking whether there were unclaimed parcels or if the person who signed for it worked at the complex as I was not prepared to pay yet again for a reprint of the license. I lucked out COMPLEX NUMBER 6 for the day, IN COMPLETELY THE WRONG STREET to which I had selected for delivery. What. The. Eff. I even insisted on my service fee back as I had not received my license, was not getting any customer service, and I had to PERSONALLY drive around my area, wasting my time & petrol, looking for my license.

I will NEVER use FNB for license renewal, as this one time of DISGUSTING service has ruined 5yrs of good service relating to licenses for my vehicle, and I strongly recommend any one to avoid using FNB's renewal service. Convenient reminder to renew your license, but totally useless further. AVOID!!! I still want my service fee refunded!