1 reviews | Active since Jun 2018
FNB customer service unacceptable
I have two pending transactions on my Cheque account for three weeks that my Private Banker is not able to reverse. A hotel refundable deposit normally get released within 3-5 working days but not with FNB!! The customer service is atrocious and I have asked for my Private Banker to be replaced but of course that will only be addressed after months of me pursuing the request.
Good Day Vijenthee Naicker,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Vijenthee Naicker,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to your banker to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***