FNB Customer Service, thumbs down sadly!

I love FNB, been with them forever and the technology is GREATEST EVER but sadly their SECURE chat agents LOVE transferring to one desk to another with no resolve at all!!! it is very disappointing! I want an amount reversed, I am 1st in the queue, yet it takes 5 minutes to intercept my chat!!!

I am told no charge for reverse, and I pray FNB does not charge me really!

Before FNB can help, monies will already be out, sadly!!

Get the right kind of people on your customer care side please...the last time I was transferred to 6 people and yes, no resolve and no one from FNB called me!!!

Today, I want to reverse a transaction, first I spoke to Jason, who does not state, IS THERE ANYTHING ELSE I CAN HELP YOU WITH BEFORE I TRANSFER YOU?? no, bang! next person, Warren, he does not help, just sends me a letter to complete and asks me to email, he does not supply the email address!!! and he transfers me to Charity.

Charity comes online and states take 7 to 14 business days to resolve! Guys, the monies will be out of my account by that time!!!

We are chatting on a SECURE CHAT, on my BANK ACCOUNT PLATFORM...why cant there be an immediate reversal of the monies!!!!

This transferring me from one desk to another, 3 to 6 times should stop!!! it is very frustrating, definitely additional customer service training required!