FNB Customer Service the worst to ever exist!

I am really unhappy and un impressed by the FNB customer services. I have been calling and seeking for assistance from FNB the whole week without getting any results, I would be promised that everything will work but after numerous times my online banking profile has not been fixed. My husband is experiencing the same issue the Paypal service line has promised that his details will be verified in 48 hours, he waited and waited and called again still nothing has bee done and he has waited more than 7 days.