FNB Customer service sucks

I am very angry i have been banking with FNB for over 24years and i believe i have been patient but honestly i don't think they treat us fairly, they just want to have hold on us by not giving us or help us resolve our financial situation we in. i also know that they are in business but their service is poor.

i have a credit card for over 5years which i cut into pieces the card also back then trying to discipline myself however every month they debit my account which is fine but whenever i run out of funds from my current account i dig back to credit card for that amount that was debited transfer it to my account so i can spend it. i phoned them over 7times wanting to make arrangement to settle not to have access to have access to that money so i can pay it off every single time i am being put from pillar to post Credit reduction says its not their query i should speak to collections i phone also its not their query i must speak to call centre. no one is willing to help nje.

guys you do you understand how we all being affected by this economy yet here i am wanting to at least make my life better by paying my debts so i can start living instead i am not getting assistance . imagine an addicted person begging to go to rehab yet people that suppose to make means to help they not willing meantime what happens? that cant be right i am tired of this debts i feel like a slave to FNB