FNB Customer service SUCKS

I app**** for a business account which a week later was put on hold due to some missing documents, first of all no one communicated to me that there were documents missing, i had to go to the branch to find out.

I then sent through all the requested documents, but three weeks down the line my account is still not active and every time i lodge a complaint they keep asking for the same documents and every time i send it. They always close my complain as resolved while the issue is not resolved. i am disappointed by the service i am getting from FNB.