FNB customer service slipping so badly.

This is the second time I phone the FNB help number where the consultant is rude and utterly disrespectful. I am not even allowed to finish a sentence and have been told this is my problem and some vague utterance about you can do it yourself without instructions.

I have been satisfied with FNB for a long time and with the impending Discovery bank, Thyme bank and Capitec you would think they would trat customers a lot better.