FNB customer service should ask, "How can I NOT help you?"

I have settled and closed my FNB private client credit card account on Thursday 09/09. I am still a 'private client' - but I must say I am definitely not seeing any reward in paying such absorbent fees! I have been struggling since 09/09 to get a paid up and account closure letter. I have expressed to the 6 consultants and my 'private banker' how urgent it is for me to receive this. 4 working days later I am still being told 48hours every time I speak to a consultant. I was further advised to call credit card collections and the below numbers have kept me on hold for a cumulative 4 hours, 45 minutes at a time! *** *** *** Your consultants have had such inconsistent feedback and have been so unhelpful! this is the most appalling service I have ever received! I settled and closed my Nedbank credit card after my FNB card and received my letter the day after, this followed speaking to competent PEOPLE who understood my circumstances and did everything they could to assist me