Fnb customer service RUDE

It seems at Hellopeter is the only place you get assistance. So here we go. I had app**** today for a loan. At 12.50 I call Fnb as the loan was approved but FNB required supporting documents. Which I had sent and wanted them to check if all is in order and I wanted to ask to check the debit order date as I saw on the application it showed the 25th and i need it to be the 1st. The operator on the other end was so rude and so unhelpful and refused to check and told me I can wait for 2 working days. I said to her it's funny as this has not been the case in the passed and clearly she doesn't want to help me. I asked her I want to be put through to rate her service and asked for her name and surname which she refused to give me and put the call down. FNB what are you going to do about this? When I dial fnb numbers we as clients are prompted to ask to be put through to rate the assistance but your staff is rude and ends the call? This is really so unprofessional.