FNB customer service resolution non existent

You pay private banking fees for what? You never get hold of your private banker or any human being for that matter. You are forced to use their ridiculous “secure chat”. There is never a track back to your original query when you first lodged a request. You have to repeat your situation every time. I have tried several time to contact my private banker, never got hold of the person nor have they returned my messages. Tried the secure chat about 7 times, what a joke! I raised a credit card dispute 31/7. Apparently there was a request for support sent to me via email but to the wrong email adrs. I asked for it to be sent to the right email adrs but still have not received it! I am beyond annoyed with the service received!!