FNB CUSTOMER SERVICE REMAINS TERRIBLE

On 17 July 2025, I attempted to make a payment of R1659 with my virtual FNB card to pay for my accommodation. The transaction rejected and I used my physical FNB card to make the payment. This payment was successful. Upon examining my Bank account statement I noticed that the payment was deducted from my account twice. I lodged a query with FNB to reverse the duplicated payment. They requested information from me which I submitted. To date neither have they refunded me, nor do I get a proper response from them, rather the same email requesting the same documents I have already submitted. This is unacceptable as the FNB consultant can clearly see the payment was deducted twice. Please assist me to get some response from FNB regarding the duplicate payment.