FNB CUSTOMER SERVICE REALLY SUCKS

I have been in contact with FNB from last week and have been shunted around from Pillar to post. All I requested was a Bank Guarantee Letter confirming Funds that is currently in a Maximiser Account on behalf of my son. Eventually after speaking to a endless number of people, Tiiselso Lesoetsa arranged for her Manager to call me. During this time I was informed that she would need to speak to my son in order to access his profile. Due to the nature of my Son's work, I contacted my son and made arrangements with him to be free which he confirmed would be in 10 minutes. I informed her that they could call him in 10 minutes which was at 12h40 and he should have been contacted at 12h50. I was promised that they would call but nothing happened and my son parked on the side of the Road for an hour waiting for a call that did not happen. During this time, I also spoke to Laverne Aphane who promised to pass the message to Tiisetso that my son was waiting for the call. Still nothing happened. FNB CUSTOMER SERVICE REALLY SUCKS. At this point, I think it would be better to move all the funds from the Maximiser account to another bank that is more than willing to help. We are also so GLAD that we did not accept the Home loan with FNB .