FNB Customer Service & Processes

FNB has the worst level of customer service from every department. I recently opened an account, you would think upon that branch visit everything would be sorted out.... However there are constant verification issues, the process is lengthy and really backward compared to other banks ! For almost any query you are told by a consultant to visit the nearest branch. How backward can your system be ? If a customer opens the account in person provides proof of address & ID , what more do you need them to come into a branch for ? Something as simple as linking an eBucks card is an issue, that none of the staff can even assist with over the phone !

Really disappointing level of service from what customers preach to be the epitome of banking !