FNB Customer Service Pathetic

3/1215 - I received 2 SMS's from FNB - 1, saying I must call a number re my Debit Order query( I had none) 2. - DO confirmation collected the 2/11/15. ( Confused)<br> <br> I called FNB querying these sms's, as they were different to the normal FNB sms's I receive and I was worried it could be a ****.<br> <br> I spoke a guy in ENQUIRIES who transfers me to SYSTEM MESSAGING. They transfer me to CELLPHONE BANKING who transfers me back to ENQUIRIES. After explaining the same thing 4 times, enquiries Lerato Mphame wants to transfer me to DEBIT ORDERS.<br> <br> I request a supervisor/ TL as it is clear no one knows how to assist me or what is happening.<br> <br> She left me on hold for 16min (probably hoping I would hang up), only to come back and tell its a new system they testing. This is what her TL Meek Bonginkosi told her. And he could not speak to me as he was busy with another call.<br> <br> The entire call was almost 40min - just to be told its a test. FNB did not even inform me to ignore the SMS's if it was a test. And WHY are you testing systems on your clients!!! ( i ddnt bother asking the consultant as she probably would'nt know)<br> <br> The service i received was pathetic.