FNB Customer Service not easily accessible.

I received an sms today saying my account is overdrawn and is being monitored, a very threatening tone.

You who can see my account surely know that I get money at the end of every month. Therefore you and I must both wait for money to come in at the end of the month. I have no money now to rectify the fact that I'm overdrawn.

I tried phoning your call centre and was on hold until my airtime ran out.

I tried the secure chat on the app and never got an answer.

I tried your various online options and got 404 errors.

You say you have been phoning me but surely you know that nobody in their right mind answers private and 087- numbers and 99% of them are telemarketers and we don't have all day to sit and talk to them in the off chance the bank might phone.

Please send me confirmation that you understand that my account will only get money in on the 25th. DO NOT PHONE ME I AM AT WORK AND ALREADY SPENT MY LUNCH HOUR ON HOLD.

Please also sort out your customer service. If you want people to hold on forever and ever on the call centre, get a free number. You are completely inaccessible.