FNB customer service nonexsistent!!!

Item: FNB (First National Bank)
Rating: 1
Author: Philip N

I don’t think it’s possible to find an organization with worse customer service than FNB. They completely messed up my accounts through their own call central consultants trying to make money by canceling by credit card and reordering the incorrect one.

To try and rectify FNBs fault I have emailed their care line about 20 times over the pst three weeks with not a single call! I have spend R100s of rands phoning their care line and not a single call back when promised. Not a single person of countless people I have dealt with could be bothered.

Today I finally receive a call back from FNB, but from a different department trying to sell me something. Clearly a company culture of trying to make every cent off their customers and absolutely no concern for customer concerns.

I have no clue what the point of their care line is!

Ref **********

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

30 May 2019, 16:25

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

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FNB (First National Bank)'s reply30 May 2019, 16:25

Official

Philip N's updateReviewer Update

03 Jun 2019, 16:44

So 4 days later and still not a hint of customer service. You guys phoned me the Thursday to let me know I would be contacted later that day... nothing. Of course I had to spend my time and money the Friday to follow up on the incompetence, consultant said I would get a call later that day... nothing.

Today is now Monday.... nothing.
Please inform me how do I cancel my bank accounts as this is a company that really doesn’t care about anything besides taking your monthly fees

Philip N's update03 Jun 2019, 16:44

Reviewer Update