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Amanda V

1 reviews | Active since Mar 2022

21 Mar 2022, 12:01

FNB customer service non-existent

Oct-Nov: Tried to access my Kulula credit card (managed by FNB) statements at both month-ends, but without success. Used to have no problems in the past. 13 Dec: Called the contact number on the back of my credit card. Told they can't help me and I must email *** and ***. Did so immediately. 18 Dec: Followed up as I had no response. 28 Dec: Followed up as I had no response. Unable to reconcile my monthly budget. 11 Jan: Followed up as I had no response. 13 Feb: Followed up as I had no response. Two organisations deducted a double payment from my card, and I am unable to request a refund as I need my statements to prove the double deductions. Also unable to reconcile my monthly budget. 21 Feb: Received email with statements for Dec/Jan/Feb. 26 Feb: Sent reply, indicating that I actually also needed Oct/Nov statements as per my original request that has been ignored for 3 months. 21 Mar: Followed up as I had no response. Also still unable to access my card statements on the online banking platform. WHAT......... PLEASE..... WHAT must I do to have monthly access to my credit card statements like I have had since 2015? Can you please fix whatever you have changed on your system that is causing my statements to not be available online? And can someone please have the decency to respond to my emails?

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Replies (4)
AV
Amanda V's update22 Mar 2022, 16:07
Reviewer Update
Thank you. All I am asking for is to be able to download my statements from my online banking profile, like I used to be able to do until September 2021.
AV
Amanda V's update29 Apr 2022, 16:01
Reviewer Update
"Sibongile M (Retail Service Recovery Complaints) initially responded to my complaint in March, but turned out less than helpful and eventually disappeared. My last email, sent on 26 March, received a response on 25 April from a nameless person. We are now at the end of April...... almost 5 months after I first tried to get assistance..... and I am still not able to download my statements from the online banking portal. WHAT must I do to get PROPER assistance? All I'm asking for is my statements...... REALLY????????
AV
Amanda V's update29 Apr 2022, 16:03
Reviewer Update
Actually, please can someone assist me with guidance on how to cancel this card and close the account altogether? I can't deal with this level of incompetence and disrespect for clients. I'm done with FNB.
AV
Amanda V's update29 Apr 2022, 16:18
Reviewer Update
I just phoned the number on the back of my Kulula card and they are telling me that they can't close my account until next week. I was told to call back on Monday, then I reminded them that it is a public holiday and I am highly unlikely to get assistance on a public holiday if I can't even get assistance on a normal working day. So I will call back on Tuesday, and sincerely hope that they will be able to assist me with details on the settlement amount so that I can put this business relationship behind me and move on.