FNB customer service non existent

As a loyal FNB customer since 2012 I am extremely disappointed in the way my credit card application was handled. I spent more than 4 weeks to apply for a credit card, wasted my time & numerous phone calls as a result of your lack of customer service, only to be told my application was declined. Your online system captured it incorrectly & listed me as a graduate & I had to submit proof of education for the application to go ahead. Nobody in your call centre could explain why this was, as a 44 year old business owner. I decided to escalate this at my branch & thereafter I had to phone in again to find out that an ITA34 needs to be submitted to continue with the application. No communication from FNB whatsoever! Finally after weeks of your incompetence the application was declined. Not once did you contact me or send me ANY correspondence via email. You are the most ***********, lazy, ******** & careless bank & not interested in any type of service delivery at all. Disgusting!