FNB customer service never answers my calls

<p>Every time I phone FNB's customer service number ********** , a recorded voice says "We are currently experiencing a higher than normal call volume. We will attend to your call as soon as possible." This goes on for so long (e.g. 20 minutes the last time I tried) that I eventually give up. This means I can no longer use Telephone Banking, which I have been using for years. I can also not access customer service for anything that I need help with. This problem started last year already. A few months ago I logged a complaint with FNB, and was contacted by someone from FNB, who told me the company was attending to the problem. Nothing has changed since then. I am reaching the end of my tether. If this is not resolved soon, I will move to another bank. I have been a customer of FNB for 10 years. I would never have expected that FNB could treat their customers with such disrespect.</p>