FNB Customer Service lacking competent bankers

I submitted an eft reversal form to FNB via email to *** as well as *** on the 11th of August 2022.

To date I have not received a single response from either of them nor did I receive a reference number. I have logged a complaint with Complaint Reference Number *** and still haven't received assistance. I followed up on this numerous times with case numbers Ref: CAS-***-F9Z6Y9 and Ref CAS-***-Z6D2X2 and yet, no assistance! This is utterly disgusting service from FNB. This matter should have been resolved by now and I have been sent from pillar to post with NO consultant being competent enough to assist.