FNB Customer Service Lacking

Hi I really find that the customer service at FNB is lacking. If one calls they are made to jumper through so many electronic hoops it's ridiculous and when you finally get told you will speak to consultant you wait at least 15 minutes before speakers to said consultant & 9 times out of 10 you ate at the incorrect department so then have to go through a similar rigmarol again sometimes 2 or more times until you finally land up at the correct department. Then you have FNB Chat on your app which once again you message only to be told you are number 125 in the queue & have to wait hours for someone to contact you and between them responding a with "Hi how can we help" & you actually receiving the message and trying to respond the chat has ended, or alternatively you are now driving or in a meeting & cannot respond. Going online to see if you can find the answer via online banking doesn't help especially if you try to do it from the cellphone on which you have their app as it picks up on your app and kicks you out saying you must use the app where you cannot fund the answer and the chat doesn't help. How do we as customers win? Especially considering the bank charges we have to pay. I really wish that banks would just go back to where one could call the branch, have a human answer and you can explain what you need & they put you through to the correct person.