FNB Customer Service - Kafkaesque nightmare.

It is a nightmare trying to get help from FNB. They are removing all human interaction and forcing you to call the customer service for nearly everything now. You go to the branch and they can't do much without you having to call the service line. You call the service line and it's impossible to find anyone who knows what they're doing. Most of the agents pass you over to someone else, who passes you over to another line and another and another and another and another and then back to square one. It's an endless loop with no end in sight. I spent 2 hours of my Sunday and my entire Monday morning AND afternoon just trying to get SOMEONE on the phone who knows what they're doing. After explaining my problem a countless number of times to various agents and getting the loop around, at 2pm on Monday afternoon, we finally landed an agent with enough knowledge and intellect to resolve our issue quickly. I just wish I had caught her name so I can inform FNB of the rare times they hire a well-deserving employee!

Stop trying to automate everything. I can't stand that ********** automated voice. Start focusing on hiring human beings with the mental capacity to troubleshoot without passing you over to the next person as a first resort!