FNB - Customer Service Issues (urgent)

Hi,

I logged a ***** case on my account on 7 Jan 2020, where I was told that it will take 5-10 working days for the case to be reviewed. After 10 days I went back to the brach where I was told that the matters take up to 20 days. Today, 29 January 2020, I phoned FNB again as I still have not heard anything back. The kind gent that helped me told me that this is actually a dispute case as I already had an Uber account (now firstly, why onlu when I phoned FNB 20 days later they tell me that this is a dispute case and not *****? This should've been resolved the day I logged the case). After being transferred to the dispute department, I ask the gent to please have someone personally phone me to resolve this, as I am once again required to fill in another form, and wait yet another 10-20 days, he blatantly said that he "will not" assist me. This got me a bit angry as I have been a FNB customer for almost 20 years now, and keep on being transferred from 1 to the next with no proper assistance or answers, so I asked the gent to please email me the recording of our conversation; once again I was told "I will not".

The amount that I am waiting for is over R4000, so it is not small money. I have been patient and waited the required time fpr the case to be resolved only to be treated like a number and not a customer.

FNB, please contact me urgently to resolve the issue.

Regards,