Fnb customer service is very very bad

I have been struggling to get through fnb :credit card division, fnb loans division and even fnb life division for over 3 weeks now Today 22 April 2020 I received a call from fnb the lady called around 4:17pm while communicating the lady put me on hold for about 50mins until I decided to hang up Because my battery was dying. This is really pathetic to keep someone on hold for his long and especially knowing how difficult it is to get through fnb customer service lately because of the lockdown I am really frustrated and disappointed in fnb customer service it's really unprofessional I need assistance and I have submitted relevant and required documentation but no communication whatsoever from fnb. Seems like fnb all that they know is taking and taking our money but receiving assistance and guidance from them it's really a hustle. How can one be reliable to a bank like this? It's disappointing I wouldn't recommend fnb to anyone rather capitec or standard bank I am changing banks