FNB Customer Service is useless

Up until now FNB has provided reasonable service. I opened an additional account via the FNB website, collected the card from the branch only to find that the card was inactive, depsite being told by the bank representative that I could proceed to use the card. Two additional trips to a branch and SEVEN phone calls later the card is still declined when I attempt to use it at a merchant. The last phone call I was told to take it to my nearest FNB ATM and withdraw cash. A bit hard as I am outside of S.Africa. The call centre assured me they would call me back with a solution. I AM STILL WAITING. FNB are quick to debit your account with fees, irrespective if the account is functional or not. i have spent over 30 minutes calling FNB at international rates and still i have a card that doesnt allow me to access the money I deposited in that account. Unacceptable customer service!