FNB Customer Service is the WORST

FNB is fast becoming the bank with the WORST customer service. I have been trying to get a transaction reversed since 01 April 2022. I speak to agents every day and each day I am promised that it will be done by cob. The one agent has the nerve to tell me about a 72 hour SLA; and yet it's been nearly a week and still I call everyday and get the same message. Then I'm promised that Supervisors will call me and NOTHING!!!!!.

What is the point of being a Private Wealth client, if your banker is never available to assist; and you have to sit on calls for hours with call centre agents like every other customer?????

FNB does not value their customers. They are the WORST of the WORST and deserve to lose all their customers.

I have banked with all the major banks and NEVER have I received such TERRIBLE service. I am definitely taking my banking elsewhere and will influence everyone I know, to do the same!!