FNB customer service is the worst

Unfortunately, anytime you make a purchase using the crud card special at iStore, you are in for a ride. None of the support agents are trained on this and it’s a nightmare.

I had to devices on the deal, I wanted another. I knew I’d have to pay one off before I could make the purchase. It took many many calls to customer service before anyone was able to help me settle the balance for one, and the one who did help I had to educate him on the deal myself.

Now I have purchased the second device, but the transaction has not been moved over to my budget facility as it should. I have called and emailed- all to no avail. Finally, I contacted chat support and the agent literally just ended the chat as soon as I said what I was contacting about. I have screenshots of this.

FNB- please educate your agents on this deal. Secondly, I need help to move the transaction over as per the deal. It should not be this difficult all the time.