FNB CUSTOMER SERVICE IS SO POOR!

I REQUESTED TO CLOSE MY ACCOUNTS AS I HAVE DECIDED TO STAY ABROAD AFTER A SHORT TERM WORK CONTRACT.<br> <br> I CONTACTED FNB CUSTOMER SERVICE. THEY TOOK A WEEK TO RESPOND TO MY REQUEST SO I SENT ANOTHER EMAIL. THEY THEN RESPONDED AND TOLD ME WHICH PAPER WORK I NEEDED TO SEND THROUGH WHICH I DID THE FOLLOWING DAY. AT THIS STAGE ALL MY ACCOUNTS WERE UP TO DATE AND I HAD PREPARED FOR THE CLOSING OF THEM. <br> <br> A WEEK LATER I AGAIN HAD NO RESPONSE. I THEN EMAILED THEM SAYING THAT I HAD REQUESTED THE CLOSING OF MY ACCOUNTS AND SENT THROUGH THE NECESSARY PAPERWORK BUT I HAVE HAD NO RESPONSE. I RECEIVED A RESPONSE SAYING I NEED TO EXPLAIN MY SITUATION AGAIN AND SEND THROUGH THE PAPER WORK AGAIN. I DID THIS, SENDING IT THROUGH TO TWO DIFFERENT EMAIL ACCOUNTS TO BE THOROUGH. THE FIRST TIME I SENT THROUGH THE PAPER WORK WAS ON THE 27TH OF JANUARY. <br> <br> LAST WEEK WAS THE 3RD TIME I LOGGED A COMPLAINT AND SENT THROUGH THE REQUESTED PAPER WORK. I HAVE NOT HEARD ANYTHING BACK AND I SEE THAT MY ACCOUNTS STILL HAVEN'T BEEN CLOSED. I HAVE SUBSEQUENTLY BEEN CONTACTED TO PAY BANKING CHARGES AS MY ACCOUNT IS NOW IN THE RED!!! THIS IS RIDICULOUS! I WILL NOT PAY AS IT IS DUE TO THE LACK OF THEIR SERVICE!<br>