FNB Customer Service is really bad

On the 10th March 2022 Maureen Vergie, sent me a statement for my account. The Statement sent reflected that this statement was as at 11 December 2021

Why provide me with a statement which does not reflect the correct balance which is actually a CURRENT balance.

I again sent an email on 24 May 2022 requiring the current statement which reflects the CORRECT balance and it is now 3rd June 2022 and I still do not have this statement.

Prior to the statement being sent to me, I sent countless other requests which were completely ignored by FRB Debt Review Department wherein I requested that the account in question be made visible on my banking profile so that I can track the progress of paying this balance off. This has gone ignored for months on end.

It is my right to get this information and somehow, FRB Debt Review is not forthcoming with information I have a right to see and have access to, as it concerns mine and my family's' financial well-being.

I don't know what kind of service is being practiced in this department as it is definitely not CUSTOMER Service!

I require the CURRENT STATEMENT for this account as of 31 May 2022 and not a 2021 stateent