1 reviews | Active since Jun 2019
FNB Customer Service is horrific
My CC has been blocked for international use when I went to the USA 8 weeks ago without informing me (well, I got a sms 4 weeks later). I am overseas for the remainder of this year and have been trying to unblock my CC for the past 6 weeks without success. I've queued in the phone queue for many hours until I finally spoke to someone who gave me an email address. I mailed this address with all necessary information and haven't gotten feedback from anyone ever since. My mails get forwarded to different people. I also mailed Manager Zenda Grobler and Head of FX Client Service Shirene Boola who are supposed to oversee this department but still nothing. It is extremely frustrating dealing with FNBs customer service and I don't have any access to my own money which makes me very upset and puts me in a predicament. FNBs customer service is really extremely bad, that's not how you treat / keep your customers. Simply Unacceptable!
"Regarding your complaint on international usage on FNB credit card. We have unblocked your international usage and you should be able to transact in a different currency.
In terms of your card usage in a different country, you will need to contact our authorizations department on ********** 888 and request for card usage in the country you are currently in. Should you not request this, you will not be able to utilize the credit card in a different country."
"Regarding your complaint on international usage on FNB credit card. We have unblocked your international usage and you should be able to transact in a different currency.
In terms of your card usage in a different country, you will need to contact our authorizations department on ********** 888 and request for card usage in the country you are currently in. Should you not request this, you will not be able to utilize the credit card in a different country."