FNB Customer service is BAD!!!!

I recieved a new credit card in July. Unfortunately my son (19 month old toddler) ended up loosing the envelop I had the card in so the new card was never activated.

I have tried MULTIPLE times to get a new card from FNB and the customer service I received was **********!! I have reapp**** for my credit card twice and till this day I have recieved nothing!! The communication is constantly poor.

Today in particular was extreamly frustrating. The customer service agent I dealt with whose name is MPHONYANA was extreamly unprofessional and rude. He/She was basically arguing with me and even admitted to such. Fnb claims to record conversations, check our chats! This happend on the FNB banking app

I need my new credit card!!! I have submitted all required documentation TWICE since July and have recieved nothing not even a courtesy call to inform me on what is going on. I have upgraded to a private banking client and still the service is terrible and it is massive inconvenience in my life not having my credit card which has been pending since July.

(Application Reference Number ‪***‬). That's is my reference number from the last time I sent through all the required documents. MPHONYANA claims not to have found anything on the system which I believe is absolute nonsense!!! Should this not be resolved with immediate action I will definatley be taking my business elsewhere