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marilyn.wilford marilyn.wilford
1 reviews | Active since Jan 2017
05 Aug 2022, 10:03
FNB Customer service is an oxy*****
Again, a run around from FNB. I'm trying to pay for my Australian VISA online. This after phoning FNB yesterfay to ask what I can do to make this a seamless painfree experience. Yet obstacle after obstacle has been placed in my way. I've been on the phone for hours - trying to talk to a real person is not a thing. And when you do find one, they shunt you off again in another direction, probably hoping that you'll never darken their doorstep again. Shocking stuff. So I must drive to a branch & sort this out - FNB slogan "You don't have to leave home" is a joke.
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marilyn.wilford marilyn.wilford's updateReviewer Update
05 Aug 2022, 11:50So, after using up all my airtime, i got into my car & drove to the bank, where Mischa Hendricks of the Plumstead branch, spent a great deal of time talking to a number of people in the credit Card div on my behalf. This is the quality of service FNB consultants should aspire to, my compliments to Mischa (& the branch manager). In future I shall bypass the inefficient online service system & go directly to old fashioned customer focused people.
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marilyn.wilford marilyn.wilford's update05 Aug 2022, 11:50
Reviewer Update
So, after using up all my airtime, i got into my car & drove to the bank, where Mischa Hendricks of the Plumstead branch, spent a great deal of time talking to a number of people in the credit Card div on my behalf. This is the quality of service FNB consultants should aspire to, my compliments to Mischa (& the branch manager). In future I shall bypass the inefficient online service system & go directly to old fashioned customer focused people.