FNB customer service is a big joke.

Customer service at FNB does not exist. From one person to another, all full of stories. 14 business days now and no refund. After posting on Hello Peter still empty promises. Got a reference number on Monday morning and phone call that all will be sorted in 48 hours. Today is Thursday and FNB still tells me they are still in the 48 hours time limit. So Shenayleigh call me and explain to me why you say on email that the 48 hours is still valid and why after 14 days must I resend all documents today again. This means you did not keep your word or nothing was done from your side or FNB. Call me and sort it today out or I will post every single day a post and my wife will move to another bank that has customer service.